Refund & Correction Policy
Last Updated: August 19, 2026
Konektenou strives to provide professional, digital, and administrative services of high quality. This Refund and Correction Policy explains the conditions that apply to refund, cancellation, and correction requests.
1. Customized Services
Certain services provided by Konektenou are customized according to the client's needs and require time, resources, or professional work.
Once a customized service has begun, payments may be non-refundable, except where required by applicable law or where Konektenou has expressly agreed to provide a refund.
When a refund is available, the amount may be adjusted based on work already completed and expenses already incurred.
2. Digital Services
For digital services, including creation, configuration, development, design, or customization services, refunds will generally not be available once work has begun or the service has been delivered, except where required by applicable law.
If an issue results from an error or defect attributable to Konektenou, we may, depending on the circumstances, provide a reasonable correction of the affected service.
3. Digital Products
Digital products that have been delivered, downloaded, or made available to the client may be non-refundable, except where required by applicable law or where Konektenou expressly grants an exception.
If a digital product has a technical problem or does not correspond to the product ordered, the client should contact us so that we can review the issue.
4. Recurring Services and Subscriptions
For services billed monthly or on a recurring basis, the client may request cancellation of the subscription in accordance with the terms applicable to the specific service.
Cancellation of a subscription generally prevents future charges but does not automatically result in a refund for a period that has already been billed or has already begun.
Unless otherwise stated in the specific service terms, amounts already paid for a current billing period may be non-refundable.
5. Setup and Configuration Fees
Setup, configuration, or implementation fees may be non-refundable once the related work has begun or has been completed.
Specific conditions applicable to these fees will be communicated to the client before the service begins when appropriate.
6. Corrections and Errors
If Konektenou makes an error in providing a service, the client should notify us within a reasonable period after discovering the issue.
When appropriate, Konektenou will make reasonable efforts to correct the error without additional charges.
This correction policy does not cover changes requested by the client that constitute a new request, a change in direction, modifications to information previously provided, or additional work not included in the original agreement.
7. Services That Have Not Started
When a service has not yet begun and a cancellation request is received, Konektenou may, depending on the circumstances, provide a full or partial refund.
Any deduction may take into account fees already incurred or work already completed.
8. Refund Requests
Refund requests must be submitted to Konektenou with sufficient information to identify the order or service concerned.
We may request additional information or an explanation regarding the request in order to properly evaluate it.
Each request will be reviewed based on the nature of the service, its stage of completion, the terms agreed with the client, and applicable law.
9. Refund Processing
When a refund is approved, Konektenou will make reasonable efforts to process it within a reasonable period.
The time required for the funds to appear in the client's account may also depend on the payment processor or financial institution used.
10. Rights Required by Law
Nothing in this policy is intended to remove or limit any refund, cancellation, or other consumer rights that are required under applicable law.
Where applicable law provides a specific right to a consumer, that right remains in effect.
11. Contact Us
For questions regarding this Refund and Correction Policy or to submit a refund or correction request, please contact Konektenou using the contact information available on our website.